FIRED!
7/30/2008 7:53:33 AM
FIRED!
Yes Indeed, I got Fired!
Let me explain. From my writings above, Sally & I attended an all high school reunion in Bruce SD.
So I filled out a leave slip (TWICE) to leave July 21-25, 2008. I turned my request for leave in much earlier and trusted that my team manager, Paul Miller, would sign the form and approve this request. I even remember visiting with the three of us when I was “counseled” once for not telling a customer the right info. I explained to them that we were planning to leave this last week and I would be willing to work with Alorica on Saturdays to make up the difference. The chief operating manager told me verbally he would happy to approve any leave and if I wanted to make up the hours I could do so. So I take Alorica’s word for what they tell me. I do NOT even think about getting any written agreements. What ever happened to trust? Forget it! So I proceed to make up the hours I’d be missing and arrive outside my scheduled hours, like a Saturday. The HR guy calls me and tells me I’m NOT scheduled to work outside my scheduled working hours, Mon-Fri (6:00PM-10:00PM) part time. Naïve Myron should have had the perception about management’s ineptitude’s ways. They had no such knowledge. of the form I had filled out.
So Sally & I go to Bruce SD and enjoy our reunion with family & friends.
When I return, I call in sick on Monday , 7/28/8, and get ready to go to work on 7/29/8 . I arrive and am unable to get through the door. The security guard lets me in. I proceed to login and am denied access.. I listen to my cell later and am told that I have been terminated for lack of calling in, some three days in a row. This is a policy and procedure about leave of which I understand fully. If you fail to call in for three days straight you are automatically fired. I understand that fully. What I don’t understand is why? Why didn’t my team manager sign my request for time off? My biggest regret is NOT demanding a SIGNED and approved leave approval? I’m TOO TRUSTING! I will be demanding two week of severance pay.
Should I demand my team manager be fired? NOPE! I want justice and a meeting with management to review their inept management methods or lack thereof.
I will now post this to my public blog.
Myron Holter
FIRED!
Yes Indeed, I got Fired!
Let me explain. From my writings above, Sally & I attended an all high school reunion in Bruce SD.
So I filled out a leave slip (TWICE) to leave July 21-25, 2008. I turned my request for leave in much earlier and trusted that my team manager, Paul Miller, would sign the form and approve this request. I even remember visiting with the three of us when I was “counseled” once for not telling a customer the right info. I explained to them that we were planning to leave this last week and I would be willing to work with Alorica on Saturdays to make up the difference. The chief operating manager told me verbally he would happy to approve any leave and if I wanted to make up the hours I could do so. So I take Alorica’s word for what they tell me. I do NOT even think about getting any written agreements. What ever happened to trust? Forget it! So I proceed to make up the hours I’d be missing and arrive outside my scheduled hours, like a Saturday. The HR guy calls me and tells me I’m NOT scheduled to work outside my scheduled working hours, Mon-Fri (6:00PM-10:00PM) part time. Naïve Myron should have had the perception about management’s ineptitude’s ways. They had no such knowledge. of the form I had filled out.
So Sally & I go to Bruce SD and enjoy our reunion with family & friends.
When I return, I call in sick on Monday , 7/28/8, and get ready to go to work on 7/29/8 . I arrive and am unable to get through the door. The security guard lets me in. I proceed to login and am denied access.. I listen to my cell later and am told that I have been terminated for lack of calling in, some three days in a row. This is a policy and procedure about leave of which I understand fully. If you fail to call in for three days straight you are automatically fired. I understand that fully. What I don’t understand is why? Why didn’t my team manager sign my request for time off? My biggest regret is NOT demanding a SIGNED and approved leave approval? I’m TOO TRUSTING! I will be demanding two week of severance pay.
Should I demand my team manager be fired? NOPE! I want justice and a meeting with management to review their inept management methods or lack thereof.
I will now post this to my public blog.
Myron Holter
Comments
ALORICA (thoughts)
The Lord works in mysterious ways, HIS wonders to perform. That’s what my DAD used to say whenever we had “issues” in our traditional family. Yes sis, we were NOT dysfunctional as my previous blog indicated. We were a traditional family and that’s more correctly stated in your email.
In my 40 + years as an employee of an employer, I have NEVER had more dis-like for a job than my previous employer, Alorica. Let me give you the top 10 reasons why this call center job sucked.
10) Needed to clock out to go to the bathroom
09) Policy and procedures were strictly enforced (no exceptions)
08) Management treats employees with dis-respect.
07) No replies from suggestions for improvements.
06) Low pay (9.00/hr) should be more than that.
05) AHT 7 minutes? … What’s that all about! (Average handling time)
04) Gigging the agents for breaks too long
03) Interested in only selling and could care about the “customer”
02) Customer service to customers suck (I was an exception)
AND THE # 1 REASON WORKING AT THE CALL CENTER SUCKED:
01) NO FREEDOM
MORE INFO:
Well, yesterday was indeed another interesting day. From my previous posts regarding my firing, I decided to take some action.
So I drove to the Topeka workforce and asked for two things.
1) I wanted to file for unemployment
2) I wanted to file a formal complaint against Alorica.
And I did.
The complaint filing was done right there at 25th & Topeka. The unemployment needed to be done online.
Wish me luck!
here is the html coded form.
FIRED.. Dept. of Labor form
Dear US Dept of Labor:
CC: Kasey
4th & Topeka Ave.
Topeka KS USA
To whom it may concern:
I would like to appeal the decision to deny me unemployment benefits.
Firstly, let me explain what happened at the Alorica Call center here in Topeka KS.
I started working as an agent01 around the end of August 2007. We had to go through four weeks of training and then two weeks of computer lab before we would take calls.
I was very conscientious of my time and attendance at all times.
Around the first of the year, 2008, I switched with another agent and starting working part time, Monday-Friday (6:00-10:00 pm). I was ALWAYS up front and honest with management about my job performance and attendance, etc. I was a good employee, merely wanting to do a good job, customer service being my top priority.
Whenever I would like time off, I would always request for a leave slip and turn the request into my team manager, whomever it might be. I had many different team managers.
Early in July 2008, I filled out TWO requests for leave and turned the request over to my team manager, Paul Miller. I wrote on my requests that I would like to make up my time by working on Saturdays and extra hours knowing I did not have any paid leave accumulated.
Once, in July 2007, I showed up for work on a Saturday to make up for the time off from July 21-25,2008. The Topeka workforce called me and informed me that I was NOT scheduled to work. I was puzzled. I tried to explain to my managers that I wanted to make up for my time off. Apparently they chose to ignore my requests. I am writing you the TRUTH! My requests for make up time went unnoticed. I regret that I did NOT demand a manager’s signature. I trusted my managers, BIG MISTAKE!
So, if management claims that my attendance is poor, they do NOT know the facts. I have always tried to be up front and honest with my employers. They chose to ignore my requests for time off and management should be charged with UNFAIR labor practices. I have also filed a formal complaint through the Topeka Workforce against the Alorica Call Center.
MY ONLINE APPLICATION:
I guess I’m TOO honest.
I said in the questions that I could not work. The reason I replied NO was I am unable to stand for any length of time. I had to quit work at Hy-Vee for that reason. Working at Alorica was a sit down job and I could handle that.
So, I learned online that I could fill out various forms to explain my health concerns. You should have these forms on file. I am currently looking for work as long as it does not mean standing for any long length of time. I have a herniated disc from my military days. There is an application placed at the VA for my disability.
I will continue to file for unemployment.
Hope this answers your comments and questions.
Regards,
Myron D. Holter
5112 SW 33rd ST.
Topeka KS 66614
785-272-4986 (h)
785-220-2040 ©
www.myownfaith2.com (web)
The security guard post has been removed and pam informed me that the ice machine has also been removed.
Will alorica be around much longer?
Just wondering.
Pam informs me that their new manager is an A __ H _ _ _
My
UNEMPLOYMENT APPEAL:
Dear Dept. of Labor:
I received three letters from you folks with appeal instructions. I will attempt to honestly reply to all three letters.
Please read my previous public blogs from July 2008 titled FIRED.
I am posting my replies from this post. I will now reply again regarding my appeal.
I have been denied unemployment insurance because I voluntary resigned. That is NOT TRUE. From my previous posts, be aware that I assumed that management knew I was taking off for a week ending July 19th, 2008.
I had filled out two requests for time off. I knew I was to receive no pay for my time off. I was willing to work before my requested time off and even had a verbal discussion regarding my request for time off. The discussion was held (off the clock) with George? and my team manager Paul Miller. I was called into a conference room for consultation regarding a previous call with a customer. I explained then that I wanted to take off a week from work and was willing to work extra to make up my time off. I remember the operations manager stated he would be willing to sign off on this request. I left the meeting uplifted thinking all was well.
As far as working part time, let me explain. On or around Jan 2008 I had a visit with another agent who wanted to work full time. As a favor to her, I offered to exchange my 40 hours/week with her 20 hours/week. It was a very simple exchange. She needed the money and the hours and I wanted to work less hours. I fail to understand why I should be denied compensation for this act of financial compassion for a co-worker.
I told many of my co=workers and my team manager and the operations manager of my intentions for time off in July 2008. I was shocked to be “terminated” for failure to call in. I would always call in whenever I knew I would be taking off for various reasons, EG: church, etc. The call center should review their hiring and firing procedures. I recommend the managers of the call center change their procedures and treat the employees with a little more respect.
I will now post this to my public blog.
Regards,
Myron D. Holter
Topeka KS
www.myownfaith2.com
DOCKET NO 808214
Should the claimant be disqualified for benefit because of claimant’s separation from work? (K.S.A. 44-706)
Answer: I don’t know
Should the employer’s experience rating account be charged because of claimant’s separation from work? (KS. Statutes Chap. 44-710 (c) )
Answer: I worked at Alorica for 11 months. What experience are you asking?
DOCKET NO 808215
Was the claimant able to work, available for work and/or making a reasonable effort to obtain work during each week that benefits were denied by the examiner’s determination? (K.S.A. 44-705)
Answer: Yes, I was able to work.. I am unable to stand for any length of time due to an injury suffered on military active duty. I filled out the requested forms regarding my health. I am continually seeking employment on a weekly basis.
DOCKET NO 808216
Should the claimant be disqualified because the claimant refused a referral or offer of suitable work without good cause? (K.S. statutes chap. 44-706 ( c ) )
Answer: You should have on file my various applications for employment. I file weekly since July 21st.
I have NOT refused any employment opportunities.
Regards,
Myron Holter
My visit with the judge went quite well. This was the very first time I’ve ever been in a phone court. The judge had me make a pledge, just like in real court.
We discussed the fore mentioned post from my previous post.
We’ll see what happens.
Pray for me.